Effective date: August 21, 2026

Trade Connection (“Trade Connection,” “we,” “us” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit usatradeconnection.com (the “Website”), submit a service request, contact us by phone or email, or otherwise interact with us.

Trade Connection is a lead-generation and customer-acquisition business that connects homeowners with independent local service professionals. Trade Connection is not the contractor that performs the requested work. Participating service partners independently confirm availability, pricing, estimates, scope of work, scheduling and service terms.

1. Scope of This Privacy Policy

This Privacy Policy applies to personal information handled by Trade Connection through the Website and in connection with service requests, referrals and related communications. It does not govern the independent privacy practices of a service partner after that partner receives your information, or the practices of third-party websites and services that we do not control.

2. Personal Information We Collect

The personal information we collect depends on how you use the Website and interact with us. It may include:

• Contact information, such as your first and last name, email address and telephone number.
• Service-request information, such as the type of service needed, ZIP code, street address, property or project details, preferred timing and the information you include in the How Can We Help field.
• Communications, including emails, call details, questions, feedback and other information you provide when communicating with us or a participating service partner through a referral.
• Referral and service-status information, such as the partner selected for a request and information reasonably needed to administer, document or evaluate the referral.
• Device, network and usage information, such as IP address, browser type, device type, operating system, referring pages, pages viewed, links clicked, date and time of access, approximate location derived from an IP address, cookie identifiers and website interaction data.

Please do not submit Social Security numbers, financial account information, medical records or other highly sensitive information through the Website or by ordinary email.

3. How We Collect Information

We may collect personal information:

• Directly from you when you submit a form, call, email or otherwise communicate with us.
• Automatically through cookies, server logs and similar technologies when you use the Website.
• From participating service partners, service providers and other parties involved in responding to or administering a request, where permitted by law.

4. How We Use Personal Information

We may use personal information to:

• Receive, review and respond to service requests and inquiries.
• Identify and connect you with one or more independent service partners that may be able to address your requested service and location.
• Allow a participating service partner to contact you about availability, scheduling, estimates, pricing and the requested work.
• Provide customer support and communicate about a request or referral.
• Operate, maintain, secure, troubleshoot and improve the Website and our services.
• Understand Website use, measure performance and improve customer experience.
• Detect, investigate and prevent fraud, misuse, security incidents and other harmful activity.
• Maintain business records, resolve disputes, enforce agreements and comply with legal obligations.
• Carry out other purposes that we explain when collecting the information or that you authorize.

5. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients:

• Independent service partners. When you request help, we may disclose your name, contact information, address or ZIP code, requested service and message to one or more participating service professionals so they can evaluate and respond to the request. These partners operate independently and are responsible for their own privacy practices after receiving the information.
• Service providers. We may use companies that support hosting, website forms, email delivery, customer communications, analytics, mapping, anti-spam, security, call handling, customer relationship management and other business operations. They may process information for us subject to contractual or legal restrictions.
• Professional advisers. We may disclose information to attorneys, accountants, insurers and other advisers where reasonably necessary for professional services or legal compliance.
• Legal and safety recipients. We may disclose information when required by law, subpoena, court order or other legal process, or when reasonably necessary to protect the rights, property, safety and security of Trade Connection, Website users, service partners or others.
• Business-transaction recipients. Information may be disclosed or transferred in connection with a merger, financing, acquisition, reorganization, sale of assets, bankruptcy or similar business transaction, subject to appropriate protections.
• Recipients you authorize. We may disclose information at your direction, with your consent or as otherwise explained when information is collected.

6. Service Referrals, Compensation and Privacy-Law Disclosures

Trade Connection may receive compensation from participating service partners for referrals, lead-generation or customer-acquisition services. We do not sell personal information for unrelated third-party marketing in exchange for money. However, privacy laws in some states define a “sale” broadly enough that disclosing a service request to a participating partner in connection with compensation or other value may be treated as a sale or sharing of personal data.

The categories of personal information that may be disclosed in connection with a referral are identifiers and contact details, service-request details, address or ZIP-code information, and communications you submit. The recipients are participating independent service partners, and the purpose is to respond to and fulfill the referral you requested.

You may ask us to stop future non-essential disclosures by emailing support@usatradeconnection.com with the subject line “Privacy Opt-Out.” If you opt out before we complete a requested referral, we may be unable to connect you with a service professional. We do not use personal information to make decisions that produce legal or similarly significant effects about you.

7. Cookies and Similar Technologies

The Website may use cookies and similar technologies for essential functionality, security, preferences, performance measurement, analytics and, where enabled, advertising or campaign measurement. These technologies may collect device, network and Website usage information.

You can manage cookies through your browser settings and any cookie controls made available on the Website. Blocking some cookies may affect Website functionality. Where required by applicable law, we recognize legally valid universal opt-out preference signals, such as Global Privacy Control, for the browser and device that send the signal.

The Contact page includes an embedded Google map. When the map loads or you interact with it, Google may receive device, network, cookie and usage information under Google’s own terms and privacy policy. You can review Google’s privacy practices at https://policies.google.com/privacy.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to administer referrals, provide support, maintain business and legal records, resolve disputes, prevent fraud and meet legal obligations. Retention periods vary depending on the type of information, the purpose for which it is used and applicable legal requirements. We may retain de-identified or aggregated information that cannot reasonably identify you.

9. Data Security

We use reasonable administrative, technical and physical safeguards designed to protect personal information. However, no website, transmission method or storage system is completely secure. We cannot guarantee absolute security, and you should not send highly sensitive information through the Website or ordinary email.

10. Your Privacy Choices and Rights

Depending on where you live and the law that applies to Trade Connection, you may have the right to:

• Confirm whether we process your personal information and request access to it.
• Correct inaccuracies in your personal information.
• Request deletion of personal information, subject to legal exceptions.
• Obtain a copy of personal information you previously provided in a portable format, where required.
• Opt out of covered sales of personal data, targeted advertising or qualifying profiling.
• Withdraw consent where processing is based on consent, without affecting processing that occurred before withdrawal.
• Be free from unlawful discrimination for exercising a privacy right.

To submit a request, email support@usatradeconnection.com and describe the right you wish to exercise. We may ask for information reasonably necessary to verify your identity and protect personal information from unauthorized access or deletion. An authorized agent may submit a request where permitted by law, but we may require proof of the agent’s authority and identity verification from the consumer.

If we deny a privacy request, you may appeal by replying to our decision or emailing support@usatradeconnection.com with the subject line “Privacy Appeal.” We will review and respond within the period required by applicable law. Some rights apply only when a privacy law covers Trade Connection and the particular processing activity.

11. Children’s Privacy

The Website is intended for adults seeking home-service referrals and is not directed to children under 13. We do not knowingly collect personal information online from children under 13. If you believe a child under 13 has provided personal information to us, contact support@usatradeconnection.com so we can review and delete it as appropriate.

12. Third-Party Websites and Service Partners

The Website may link to independent service partners, social-media platforms, map services and other third-party websites. We do not control those parties’ privacy or security practices. Review their privacy policies before providing information directly to them. A referral by Trade Connection does not make a service partner’s website or privacy practices part of this Privacy Policy.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, technology, services or legal requirements. We will post the revised policy on this page and update the effective date. If required by law, we will provide additional notice of material changes before they take effect.

14. Contact Us

If you have questions about this Privacy Policy, our privacy practices or a privacy request, contact:

Trade Connection
Email: support@usatradeconnection.com
Phone: (866) 684-4675
Website: https://usatradeconnection.com/